Website technical support
Specific issue assessment
We record the affected page, the symptoms and the result the visitor should see.
Website technical support
WordPress and WooCommerce technical support
Targeted support for forms, carts, updates and functional problems. We agree the work in writing and check the result.
Targeted technical work
Written quote before we start
Function check after the change
WHAT IS INCLUDED
What the service includes
Send the website address, the error message and the visitor action that triggered it. Do not include passwords or customer data.
Website technical support
Agreed intervention
The scope, cost, access requirements and recovery approach are clarified before work starts.
Website technical support
Functional validation
We test the affected journey and report the completed work and any separate follow-up needs.
Start with the specific issue
Tell us what the visitor did, which page was affected and what should have happened. Mention recent plugin, theme or hosting changes.
- Forms, error messages and delivery to an agreed test inbox.
- Cart, checkout and related configuration or integration problems.
- WordPress, theme or plugin compatibility after an update.
- Specific layout and navigation problems on mobile devices.
- Slow pages and technical errors within the agreed scope.
Written quote before work begins
The brief initial intake is free of charge and is not a full technical diagnosis. We assess suitability and describe the proposed work, access requirements, cost and availability. If diagnostic work is needed first, it is clearly included in the quote. Work begins after acceptance. Any expanded scope requires a separate agreement.
Respecting your existing website
Before changes, we review available backups and recovery options. Where appropriate, the intervention is tested in an isolated environment first. We preserve the existing design and unrelated functions. Afterwards, we test the affected journey, such as form delivery, adding an item to the cart or the mobile page layout, and report the work completed and any separate outstanding issue.
When ongoing maintenance is appropriate
After the initial assessment, recurring updates and checks can be discussed through our existing WordPress and WooCommerce maintenance service. Coverage and frequency are agreed separately. A hosting move or website rebuild is a separate project. The related service links below provide the appropriate next route.
Send the website address and incident
Use the request form to include the affected page, any error message and when it first appeared. Mention whether enquiries or orders are affected. Do not send administrator passwords or customer data in the initial request.