Computer support
Brief initial intake
We record the symptoms and assess whether the issue is suitable for remote support.
Computer support
Remote computer support
Support for application, configuration and business email problems. A brief initial intake at no charge and a written quote before work begins.
Remote support only
Agreed scope and cost
Access with your consent
WHAT IS INCLUDED
What the service includes
Tell us which task is affected, when the issue started and when you are available. The brief initial intake is free of charge.
Computer support
Written quote
Diagnostic work, the intervention and the available session time are agreed before work begins.
Computer support
Result check
We check the affected task with you and explain the work completed and any next steps.
Problems we can help assess
We provide remote support for application, configuration and business email problems. Suitability is assessed for the specific incident. Third-party applications may also require their vendor's assistance.
- Slow startup or application behaviour that interrupts daily work.
- Email account settings, synchronisation and error messages where the necessary access is available.
- Installing or configuring licensed software and checking peripheral connections from the computer.
- Specific settings, updates or backup procedures included in the agreed scope.
How support starts
The brief initial intake is free of charge and is not a technical diagnosis. If diagnostic work is needed, it is described and priced before it starts.
- Describe the affected task, when the issue started and what has changed.
- Receive a written quote covering the work, cost and available session time.
- Accept the quote before the session and approve the remote connection.
- Check the affected task with us and receive a summary of the result and next steps. Additional work is agreed separately.
What a remote session requires
The computer must start, have a working internet connection and permit the agreed access. The user or an authorised person must be available to approve the connection. The date and time are confirmed before the session. Close unrelated private documents and applications; do not send passwords through the contact form.
When an onsite technician is needed
Our computer support is remote only. If a device cannot start or connect, or the issue requires opening it, replacing a component or another physical intervention, we will explain that an onsite technician is required. We do not collect devices or provide visits.
Tell us what is affecting your work
Use the request form to describe the task, the error message, when it started and your availability. Include the operating system and application name if you know them. No passwords, customer records or unrelated files are needed for the initial intake.